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Warranty

Fireplace Glass Warranty

Fireplace Glass backs up its product with a warranty that sets the standard for integrity in the fireplace glass industry.

Our warranty reflects our commitment to the finest materials and manufacturing methods available.

Limited Lifetime Warranty

Fireplace Glass warrants for a lifetime that the glass product has been manufactured according to the highest standards and specifications and contain no defects and, subject to the limitations listed below, that the product will not crack, warp, pit, corrode, peel, burn or melt and that it will maintain its proper color characteristics under normal use and service for a period continuing for as long as the original owner continues to own the same house in which the product is installed.

This warranty is non-transferable and is made to the original retail purchaser only provided that the purchase was made through an authorized dealer of diamond fire glass products.

Any alteration, abuse, accident, or misuse of the product shall nullify all warranties.

Glass warranty may be voided if ALL components used with Diamond Fire Glass crystals are not purchased from authorized dealer of Diamond Fire Glass products.

Propane Disclosure:
Propane use is known to discolor lighter colored crystals as it does not burn as clean as natural gas - this is a natural result of propane burning.
Discoloration Warranty is void with use of propane.

* Original purchase receipt required for warranty. Any warranty or replacement glass is limited to and may not exceed original value of product purchased.


Propane gas over time will leave a residue that may slightly discolor lighter colored crystals. When using Propane it is recommended to use Black fire pit glass so that any residue that is created is not as evident- discoloration will only occur in direct flame so lighter colors may be used to accent outside of direct flame if possible.

Original purchase receipt required for warranty.

Fireplace Glass discounted shipping rates


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FedEx
All Orders Shipped FedEx®

Payment Methods:
To purchase any of our Fire Pit Glass products we accept all of the following forms of payment: Visa, Master Card, American Express and Discover credit cards, checks, money orders and PayPal payments. We use PayPal for processing of all credit card orders online. PayPal is secure, accepts all forms of payment (credit cards, echecks or bank account transfers) and requires no account to use.

Shipping
All In stock items ship within 1 business day from when received. Once shipped expect to see you order within 3-5 business days or less- You may track your order at any time by using our LivePerson feature on our website or by calling our shipping department  toll free at 1-888-433-8245.
 
 
 








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