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Return Policy

 
If you are dissatisfied with your order from the Wholesale Fireplace Glass company for any reason, you can return your items for a prompt refund or exchange. Refunds for returned items are accepted within 30 days of the purchase date and will be credited back the full product cost.

Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on any future purchase. No Exceptions. The original shipping and/or handling charges are not refundable. No Returns or Exchanges will be accepted after 60 days of original purchase date.

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Return items must be new and unused in the original packaging - Items that appear to have been used in any way will be refused and the customer shall be responsible for any cost of shipping the item back.

Wholesale Fireplace Glass that has been mixed by the customer is not eligible for return. Special Order Items are non returnable. Please mail your package in a prepaid, insured, traceable method to the address below:
 
Wholesale Fireplace Glass

32421 Calle Perfecto
San Juan Capistrano, CA 926725

Fireplace Glass discounted shipping rates


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FedEx
All Orders Shipped FedEx®

Payment Methods:
To purchase any of our Fire Pit Glass products we accept all of the following forms of payment: Visa, Master Card, American Express and Discover credit cards, checks, money orders and PayPal payments. We use PayPal for processing of all credit card orders online. PayPal is secure, accepts all forms of payment (credit cards, echecks or bank account transfers) and requires no account to use.

Shipping
All In stock items ship within 1 business day from when received. Once shipped expect to see you order within 3-5 business days or less- You may track your order at any time by using our LivePerson feature on our website or by calling our shipping department  toll free at 1-888-433-8245.
 
 
 








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